Generation Pet Policies
Orders are due two days before the delivery date by 11AM and must meet the order minimum. There is also a fuel surcharge of $7.50-$15 for each delivery depending upon your location. The fuel surcharge is in addition to the order minimum. Stores are able to add on to their order up until the day before the delivery date by 11AM. If anything urgent ever arises, please call the office and we will do our best to accommodate you.
Products purchased through Generation Pet may be authorized for return using the following guidelines:
All returns must be called into the office for prior approval before being returned with the driver. Returns must be called in NO LATER THAN 1pm the day before delivery. Once approved, the office will fill out a form that will be sent to the store. Generation Pet’s form is to be sent with the product/UPCs that is to be picked up by the driver. Please follow instructions given on the form for what needs to be returned. If the proper items are not returned, credit will not be issued.
The driver is not authorized to pick up any return that has not been pre-approved by the office staff and that does not have a Generation Pet authorization form.
Returns do not guarantee a credit to your account. All returns must have proper documentation in order to be processed. Credit will be issued upon approval.
Some manufacturers require prior written authorization before items may be returned. We will instruct you of any forms needed when the returns are called in.
Once the return has been approved, credit will be applied to your account which may be used at a later date.
If an error has been noted after the driver has left, please contact the office within 48 hours of delivery receipt. 301-725-0700 email@example.com
All shortages and damages are subject to verification. If the driver does not note shortages or damages at the time of delivery, credit is not guaranteed.
All box cutter and/or knife damagers will not be accepted. Generation Pet’s staff does not use sharp objects to open any packages and all damages that are reported accordingly will not be accepted.
Items returned after delivery due to retailer error are subject to a 15% restocking fee.
Short Dated/Expired Product:
UPS Shipping Policy:
Any orders that do not meet our truck delivery minimum may be shipped UPS, but are subject to all Shipping and Handling charges.
All accounts must have a current credit card on file in order to be delivered.
All invoices are due per the terms stated on the invoices. If invoices are not paid, the credit card on file may be charged.
As of December 1, 2017 all payments made by credit card will incur an additional 3% fee for processing.
Any invoices not paid accordingly will be accessed a finance charge at the prevailing rate. In the event of default in payment, applicant agrees to be responsible for all costs of collection, including reasonable attorney's fees. Nonpayment or continued slow payment of product invoices or finance charges will be cause for cancellation of credit privileges. Termination of credit line will not effect in any way the obligation of customer to pay all accrued amounts due.
For returns, shortages, mispicks, damages, etc. please contact the office.